BYD Werribee — Hoppers Crossing, VIC

— Ruth Tan

I would like to express my sincere gratitude and appreciation for the outstanding customer service provided by Anna from the Service Department at BYD Werribee. On 21 September 2026, an Uber vehicle was arranged on my behalf by BYD Werribee to transport me from my home to the service centre so that I could collect my vehicle following a routine service. Unfortunately, during the trip I accidentally left my remote controller on the back seat of the Uber vehicle. When I realised what had happened, I was understandably distressed and concerned about recovering the remote. Anna immediately stepped in to assist and went above and beyond to help me. She made multiple attempts to contact the Uber driver on my behalf, despite not having any immediate success. Rather than giving up, Anna continued her efforts and persistently tried again the following day. Thanks to her dedication and determination, she was eventually able to successfully contact the driver and arrange for the recovery of my remote. What impressed me even more was Anna's willingness to go the extra mile. Knowing that I would be at work throughout the week during business hours and understanding the urgency of my need for the remote, she kindly offered to personally deliver it to my home. I am extremely appreciative of everything Anna has done. Words cannot adequately express how thankful I am for her kindness, persistence, and genuine commitment to helping a customer in need. She demonstrated exceptional professionalism and customer care throughout the entire process. Anna has truly gone above and beyond in creating a positive and memorable customer experience, and she is a credit to BYD Werribee. Please extend my heartfelt thanks and recognition for her outstanding service. Kind regards, Ruth Tan